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Fitbit users around the world faced frustration and inconvenience as the Fitbit app and website went down for several hours on Wednesday, October 11, 2023. The outage started around 2 PM PT and lasted until late night, affecting the ability of users to log in, sync their data, access their stats, and set up new devices.
Fitbit, which is owned by Google, acknowledged the issue on X (formerly Twitter) at 8:01 PM ET and said they were investigating. They also apologized for the inconvenience and thanked users for their patience. However, they did not provide any explanation or time frame for the resolution of the problem.
How did users react?
Many users expressed their frustration and disappointment on social media platforms such as X and Reddit. Some users reported that they could not activate their new Pixel Watch 2 or Pixel 8 devices, which require the Fitbit app to work. Others complained that they could not see their sleep data, heart rate, steps, calories, or other metrics. Some users also said that they logged out of the app in an attempt to fix the issue, but then they could not log back in.
Some users also questioned the reliability and security of Fitbit’s service, especially after Google’s acquisition of the company. They wondered if Google was trying to integrate Fitbit with its own services or products, such as Google Health or Google Assistant, and if that was causing the outage. Some users also speculated if the outage was related to a cyberattack or a data breach.
What are the implications?
The Fitbit outage is a major setback for the company, which is one of the leading players in the wearable fitness tracker market. Fitbit has over 30 million active users worldwide, who rely on its devices and app to monitor their health and wellness goals. The outage not only disrupted the user experience but also damaged the brand reputation and customer loyalty of Fitbit.
The outage also highlights the vulnerability of cloud-based services and devices, which depend on internet connectivity and server availability to function properly. Users who invest in smart devices and apps expect them to work seamlessly and securely, without any interruptions or glitches. When such services fail, users lose trust and confidence in them and may switch to alternative options.
Fitbit has not yet issued an official statement or update on the cause or status of the outage. It is unclear when the service will be fully restored and how Fitbit will compensate its users for the inconvenience. Users are advised to check Fitbit’s support page or X account for any updates or announcements.
Meanwhile, users can try some troubleshooting steps to fix some of the issues with the app or device, such as restarting their phone or device, turning off Bluetooth and turning it back on, clearing the app cache and data, uninstalling and reinstalling the app, or resetting their device. However, these steps may not work for everyone or for all issues.
Fitbit is one of the most popular fitness trackers in the world, but it is not immune to technical problems. Users hope that Fitbit will resolve the outage soon and prevent it from happening again in the future.
What is Fitbit?
Fitbit is a company that produces wearable devices and software that help people track their physical activity, health, and wellness. Fitbit’s products include fitness bands, smartwatches, and accessories that can measure steps, heart rate, sleep quality, calories burned, and more. Fitbit also has mobile apps and a web dashboard where users can view their data, set goals, join challenges, and connect with other users. Fitbit is owned by Google and is one of the leading brands in the wearable technology market.